Why Us?

We are a global communications agency. We work seamlessly across our eleven offices to help ambitious companies change the game. When you work with us, we connect and support you in a way that allows you to achieve limitless success and career growth. We truly embody flexibility though our Thoughtful working approach and offer a number of unique benefits you will not see in other agencies. We are Pathfinders’ Media Employer of the Year 2018, PR Moment’s Integrated agency of the year 2017 and the PRCA’s Large Consultancy of the Year 2018.

We are connected, ambitious, adventurous, transparent and proactive, but most of all we are one team working together to be the global challenger.

Our vision is to be the best agency you will ever work with.


We would love you to join our London team as a Front of House Coordinator.

As the face of Hotwire, you’ll to provide incredible service to everyone who visits – being personable and meticulous in any jobs that need carrying out day to day. You’ll play a key role in supporting us to be the best agency you’ll ever work with, by ensuring that the office runs smoothly every day, and that our fast-paced, exciting environment is constantly maintained to the highest standards. You’ll also need to be cool under pressure, with a number of changing priorities and a sometimes complex and high pressure meeting room system and office space.


Daily, You Will:

Run front of house and the office:

  • Be the first point of contact and the face of Hotwire, creating an industry leading front of house experience for all visitors and callers, both external and internal
  • Manage couriers and taxis, booking and receiving as necessary
  • Make sure that our front of house and wider office space is kept ship-shape, and be proactive in ensuring it is optimum for each visitor
  • Support the finance team with basic admin around team travel & spend
  • Ensure our meeting rooms are maintained, setting up for different requirements as necessary
  • Ensure that the wider office is tidy and presentable throughout the day
  • Come up with new and innovative ideas to make our front of house experience the best in the industry
  • Assist the teams to ensure they can work effectively

Office management:

  • Be part of our operations team, supporting on ad-hoc office and support tasks
  • Support with Health & Safety – making sure the office is compliant with UK law
  • Work with the finance team to liaise with suppliers for maintenance of office and office supplies
  • Make sure we have stationery and supplies we need for the office to run smoothly
  • Reconcile petty cash, credit card and budget expenditures on an ad hoc basis
  • Demonstrate professionalism when working with clients, prospects, vendors and colleagues

Internal office experience:

  • Organise team cocktails and events as required, along with our Summer and Christmas parties
  • Support on cultural activities within the business; spotting opportunities throughout the year for surprise and delight
  • Be an ambassador for the Hotwire spirit and culture


You’ll Bring:

  • At least 5+ years’ experience in a luxe customer service or front of house role
  • Proven ability to work at an incredibly fast pace, pivoting where necessary to create the best experience
  • Professionalism and great energy when dealing with clients, prospects and colleagues
  • The ability to demonstrate where you have previously proactively implemented changes within a work environment to improve efficiency or the atmosphere
  • Experience of working in a large team
  • Great organisation and prioritisation skills and an ability to work well under pressure
  • A high standard of written and spoken English
  • Real pride to your work and be proud of the office


Why Us:

  • Incredible training from the Hotwire Academy; supporting you at every stage of your career
  • Understanding that life doesn’t always fit around the 9-5; and that work/life balance is crucial
  • The Hotwire Bootcamp – an annual trip to a European city with the whole global team
  • Well-being allowance or private health care
  • Freedom and support to be limitless within the business
  • Sponsored sabbatical after 4 years’ service
  • A connected, courageous and friendly team creating adventurous work whilst still having a lot of fun
  • An exciting and rewarding long-term career, bringing constant challenge and fresh opportunities as you develop
  • The opportunity to have global reach within our offices
  • Fantastic benefits, including early finish Fridays, 25 days’ holiday and great team socials