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Health Tech’s New Year’s Resolutions – Dr Simon Wallace at Nuance shares his ambitions for the year ahead

Hotwire Global

2018 was a pivotal year for digital health technologies with major headlines of industry disruption dominating the news agenda.   

As we enter 2019, we’ve asked the leaders and innovators of the industry to look forward, and share their new year’s resolutions for 2019. They reveal the technologies they’re most excited about, the biggest challenges currently facing health tech,  and those they see having the biggest impact on the industry.


Today we hear from Dr Simon Wallace, Chief Clinical Information Officer at Nuance. With over 15 years commercial experience modernising and improving the delivery of healthcare, Wallace is a general practitioner and public health doctor, providing consultancy services to healthcare organisations.   

Nuance has been a leader in conversational AI for nearly 20 years, with speech and virtual assistant solutions across consumer, automotive and vertical enterprise markets. The Nuance Virtual Assistant Platform is recognised as the leading platform for enterprises and consumer product companies to implement solutions that are highly tuned to their specific industry and company knowledge.  

The NHS must commit to a culture shift in 2019 

“This year, the NHS must demonstrate how it can encourage a culture shift to ensure technology is properly being used to boost efficiency, improve patient care and reduce stress and burnout seen across the healthcare profession.” 

“To achieve this, it is important that budget allocated to digital health is utilised in this way, and not clawed back to fund other reactive needs, such as winter pressure.”  

“Underpinned by secure advances in cloud computing, global digital exemplar Trusts – and their fast followers – must demonstrate they are the world leaders in harnessing digital technology to improve the delivery of patient care.” 

We have the tools needed to simplify patient’s data this year 

“I’m most excited by the potential of achieving a single summary view of each patient’s healthcare record – with key pertinent summary details for healthcare professionals to see – whatever part of the journey the patient is on. There have been several attempts at achieving this in the past, but we have the technology available today to make it happen.” 

“Alongside this, it will be easier for patients to access and consult with their healthcare practitioner – for example, via video consultations – so they can get access to care and treatment faster, at a time of their convenience and at less expense.”  

“All of this requires high quality clinical documentation, and that’s where technology such as speech recognition comes in – enabling clinicians to compile records using just their voice to capture the patient’s story completely and accurately, at the point of care.”  

Reducing stress and burnout in 2019 

“The NHS will always be under pressure. We have a growing and aging population that’s demanding more from clinicians than ever before. Therefore, we need a way to maintain the enthusiasm of clinicians, despite this stressed environment.” 

“Achieving this won’t be a simple process, and much of it will hinge on ensuring promised budgets for digital technology remain. Should we manage to do so, change management will be the next key step. The introduction of digital technologies will always require training and support – helping Trusts ensure the technology and new approaches are embedded and adopted. This will require the organisation to accept that time and resources must be dedicated to it.” 

“With such backing, the NHS will be able to increase the adoption of electronic patient records, integrate patient data in a meaningful way and link with social care systems to provide a complete citizen overview – helping clinicians provide a better service at the point of care.”  

How the cloud can transform patient services  

“The cloud will transform patient services, with its scalability and ability to reduce expenditure by not having to invest in additional hardware or recruit expensive technical resources to run the software day-to-day.” 

“With costs cut on technical support and management overheads – and software continuously updating – Trusts can look away from the management of technology and focus on the delivery of patient services.”    

“This, alongside the increasing use of artificial intelligence (AI), should reduce the burden of administration and support clinical decision-making.”  

Artificial intelligence will free up clinicians’ time  

“Health tech hasn’t significantly ‘changed’ in the last year, but by necessity and time, adoption of digital technology has grown.” 

“This is also the case for AI, which is becoming more pervasive and will free clinicians to focus on care and support their clinical decision making.”